Shipping and returns

Delivery countries

• Switzerland and Liechtenstein: shipped from the Javols stock in Switzerland, prices in CHF.

Delivery times and costs

Shipping costs depend on the parcel weight and the method you choose; they are shown in the cart before you order. Current rates and delivery times are in the table below. You receive an email with the tracking number as soon as your parcel ships.

Returns within 14 days

You have 14 days after delivery to return an item, without giving any reason.

1. Email elise@javols.net with your order number and the item concerned.
2. You will then receive the return address.
3. Send the item back in its original condition, in its packaging if possible.

Return shipping is at your expense. Javols refunds the item and standard delivery costs no later than 14 days after receiving your request, using your original payment method (the refund may wait until the parcel arrives).

Personalised items and opened hygiene products cannot be returned.

Faulty item or damaged parcel

Contact Javols as soon as possible with photos: an exchange, repair or refund is arranged at no cost to you.

See also the terms and conditions.